Terms and Conditions

GENERAL

The products are sold by Flora of Finland Oy (2783840-1).

PRICES

All prices are inclusive 24% value inclusive tax. Delivery costs will be added on the prices.

PAYMENT

The products are paid at the check-out. The web store uses online banking payment system with all major Finnish Banks. These include payments made with accounts in Nordea, Osuuspankki, Säästöpankki, POP-pankki, Danske Bank, Handelsbanken, S-pankki, Ålandsbanken and LähiTapiola. The web store uses Checkout –payment service in card payments. The payments will appear in bank statements as received by Checkout Finland Oy, who transfers the payment directly to the owners of the web store.

Credit card payments

You can use Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard –credit cards in the web store. Payments with credit cards are made through Nets SSL-protected payment gateway. Neither the web store nor Checkout Finland Oy have access to the credit card details and none of the credit card information is saved to the payment system. The web store uses Verified by Visa- and MasterCard SecureCode –identity-verifying services. Flora of Finland Oy is both the marketer and deliverer of the products and services in the web store. The web store is responsible for taking care both from the self-regulated and statutory duties. In credit card payments, the transaction is made between the customer and Checkout Finland Oy (2196606-6). Checkout Finland Oy is responsible for all the responsibilities and reclamations considering credit card payments.

Checkout Finland Oy
www.checkout.fi
Varastokatu 3A, 33100 Tampere
y-tunnus: 2196606-6

asiakaspalvelu@checkout.fi
0800 552 010

DELIVERY

The products are delivered in letters and parcels, depending on the size of the order. The delivery costs within Finland start from 2 euros. Delivery costs for international orders start from 3 euros through Suomen Posti -mail service. Estimated time for delivery in Finland is 2-7 working days; within European Union 10 working days; and internationally 10-20 working days.

RETURNS

Following the Finnish Consumer Protection law, the customer has 14 days to return or exchange the product. In order to return or exchange the product, the item has to be in resalable condition and in the original packaging.
If you want to return a product, please be in touch with info@floraoffinland.com within 14 days of receiving the order.

QUESTIONS

We are happy to answer to any questions and queries at info@floraoffinland.com.

PRIVACY PROTECTION

The description of the register according to the law of personal data (523/1999) 10§

Flora of Finland Oy
Laura Rautjoki
FI27838401
www.floraoffinland.com
Eerikinkatu 7 A
00100 Helsinki
info at floraoffinland.com

NAME OF REGISTER: Flora of Finland customer file. Register admin/responsible: Laura Rautjoki

ARGUMENT OF REGISTER HOLDING : The person has registered as Flora of Finland’s customer or bought products from Flora of Finland’s web trade.

PURPOSE OF USE OF THE REGISTER

The purpose of Flora of Finland’s customer file is to keep up the customer file and handling and filing customers orders. The register is also used to follow up the abandoned packages.  The information can also be used improving Flora of Finland’s activities or statistics. Personal data is handled according to the law concerning personal data. Flora of Finland can use the customer files information to its own marketing without giving the information to an external partner. Flora of Finland can keep the information in electric or written form, if that’s not especially refused by the customer. The customer has a right to deny the registration of personal data by informing Flora of Finland about that by e-mail: info at floraoffinland.com.

PLEASE NOTICE: we will not send newsletters to unregistered customers.

THE CONTENT OF THE REGISTER. The personal data comprises:

First and family name
E-mail address
Street address
Postal code
Phone number
Infomation about ordering history

ASSIGNING OF THE PERSONAL DATA

Flora of Finland does not assign the information to external persons. The personal data will be removed when customer requests.

PROTECTION OF THE REGISTER

The register or its information is not assigned to external persons. The user ID of Flora of Finland’s internal network is required to get a right to use the register.

OTHER

Flora of Finland Oy reserves the right to change the terms of delivery. Before ordering, it is the responsibility of the customer to read and understand the present delivery terms and conditions. Flora of Finland Oy is not responsible for delays caused by force majeure conditions or other inconveniences caused by delay or manufacturing mistakes of the products.

COPYRIGHTS

All images in the web store are protected by copyright. All the material in the web store is property of Flora of Finland Oy and it is against the law to copy, save, or publish the content without a permission of the company.

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